Technical support & Hotel systems
1-Our Technical Services Team has a very wide
experience that varies from Assessment,
Installation, Configuration, Problem
Troubleshooting, Resolution, Fixing and Project
Implementation acceptance with a complete
Infrastructure solution. Also, we offer up to 24/7
services coverage with grantee repair and
different response time throughout a fully
automated customer relation management
system as well an authorized certified service
center.
2-All Service Level standards and measurements are based on
the priority assigned to a case on how quickly the Service
Desk team will respond on customer’s issue and in case the
issue was not resolved from the first call and how long would
it take to be resolved. If any time the customer feels that the
level of support they are receiving does not meet the defined
Service Level Guidelines or expectation, they are free to
escalate it but first they have to make sure that the case has
been submitted and exceed the response and resolution time.
At this point, we will go into it immediately to bring this to a
satisfactory result. The phone support is one of the preferred
way to provide an assistance to the customers. Our Service
Desk’s team offers a phone support up to 24 hours, 7 days a
week using state of art call routing technology and our own
call tracking system in order to provide the maximum
3- Monitoring the tremendous growth in the Middle East in IT
field, we are aiming to capture ever large portion of this
growth by focusing on the most vital assess we own, our
Engineers.