All Service Level standards and measurements are based on the priority assigned to a case on how quickly the Service Desk team will respond on customer’s issue and in case the issue was not resolved from the first call and how long would it take to be resolved. If any time the customer feels that the level of support they are receiving does not meet the defined Service Level Guidelines or expectation, they are free to escalate it but first they have to make sure that the case has been submitted and exceed the response and resolution time. At this point, we will go into it immediately to bring this to a satisfactory result. The phone support is one of the preferred way to provide an assistance to the customers. Our Service Desk’s team offers a phone support up to 24 hours, 7 days a week using state of art call routing technology and our own call tracking system in order to provide the maximum assistance for our customers.

The Service Desk can be accessed 365 days a year using several methods: Email, Phone and Fax. LST Egypt decided to add a new free service to offer technical support during month closing for financial applications, stores and Food & Beverages applications :

• Service will be delivered through Phone and/or remote connections
• In case of a situation needs our support engineer to be on site, customers should follow the agreed procedures.

LST Egypt provides electronic security solutions that meet the needs of different sectors and industries. Electronic Security Solutions include: Access Control, Fire alarm, Firefighting, CCTV and Metal Detectors.

LST Egypt offers full Data Center solutions to provide customer with central managed, utilized and the best return of investment IT infrastructure. We offer data center consolidation in all terms of servers, storage, network, security, low current infrastructure, software and site preparation. We are working across all industries: Hospitality, Real Estate, Health Care, Oil and Gas, Manufacturing, Banking and Finance and Education. The solutions provided include: Front-office, Back-office, Customer Relation Management (CRM), Sales & Catering, Point of Sale, Revenue Management, Reservations, and Distribution …. Etc.

How we operate:

We specialize in holistic approach to business

change and technology innovation. First, we listen to and understand your unique set of conditions before we design, plan, build and even run the complex systems need to achieve market success. Through a powerful blend of management and technical expertise combined with deep industry knowledge, we collaborate with your business and technology leadership teams to implement the systems and applications that deliver results to your business.